We send a text reminder 48-hrs before your appt time. If you need to cancel, just reply to our text 24-hrs before your appt time to avoid a cancel fee. If you cancel within 24-hrs of your appt time a 50% cancel fee will be required in order to schedule your next appt. If you prefer not to pay your cancel fee, then we will not be able to offer you an appt in the future. *4% service tax for Credit Card transactions.