Have Questions?

Common Questions2022-01-22T17:25:51-07:00
Does the amount I pay for my Manicure and/or Pedicure include gratuity?2022-11-21T16:16:19-07:00

No, gratuity is not included in your total services and tipping your Nail Tech is appreciated if you enjoy your experience.

What forms of payment do you accept?2024-07-14T09:55:10-07:00

We accept Cash and Credit Cards. *4% service tax for all Credit Card transactions.

Do we have to put our pets in another room during our appointment?2021-12-27T05:14:23-07:00

We do love animals; however, that would be case by case as some Nail Techs may have allergies to certain animals. Please let us know of any animals in advance so we can inform your Nail Tech.

Do you offer Fills, Acrylics or Hard Gel as a service?2023-03-22T22:39:05-07:00

We DO NOT offer Fills, Acrylics or Hard Gel as a service. Please make sure your nails are free of acrylics and hard gel products. We do remove acrylic and hard gel products; however, it will be an add on service of $50.

What safety measures are implemented to ensure I am safe from fungal/bacterial infections?2020-08-09T16:38:30-07:00

We use a hospital grade Autoclave at the standard temperature of 121 degrees Celsius to clean and disinfect all our professional tools. An Autoclave is a medical sterilizer treatment which will inactivate all resistant bacterial spores in addition to fungi, bacteria, and viruses. Files, buffers, and pedicure bowl liners are 1-time customer use and disposed of after every service is completed.

*We offer our customers the option to purchase their own professional set of tools which comes with a buffer, file, nipper, clipper, and pusher so they can keep and use for future appointments.

What do you offer that is different from a traditional Nail Salon?2022-09-26T22:35:52-07:00

We follow the 3 C’s…Optimal Customer Service & Experience, Convenience, and Consistent High Quality Nails

  1. Customer Service & Experience… We provide quick responses to inquiries, listen to what your needs are and customize your Mobile Nail experience specifically for you.
  2. Convenience…We drive to you and offer a 1:1 ultimate Mobile Nail experience in the comforts of your own environment or office. No need to pack up the kids and drive in traffic or experience long wait times at a traditional Nail Salon.
  3. Consistent Experience… We offer High Quality Nails every time you book.

Our Nail Tech’s speak English and are trained the Essential Mobile Nails way!

How long should my appointment take?2021-08-19T23:39:52-07:00

Regular and/or Gel single services 30-40 minutes- (time varies if we have to remove Gel)

Regular and/or Gel Combo services 60-80 minutes- (time varies if we have to remove Gel)

Dip Powder Mani- 60-75 minutes- (time varies if we have to remove Dip)

Dip and/or Gel Combo services- 105-120 minutes- (time varies if we have to remove Dip and/or Gel)

What locations in Arizona do you service?2023-12-27T00:23:10-07:00

Depending on your ZIP CODE we service the following areas of Arizona. SCOTTSDALE, BILTMORE, PARADISE VALLEY, and ARCADIA which may have a travel fee.

We are continuing to expand our team and serve new locations, so check back here often and follow us on our Instagram page @EssentialMobileNails for updates.

What safety precautions do you follow?2021-09-01T18:14:48-07:00

We totally understand you want to be cautious which is why our team of Nail Specialists follow very strict protocols, wear masks and get COVID tested if symptoms are present. We would never put our customers or staff in harm’s way. We ask that customers wear masks also so they feel comfortable during their services.

Can I get my Manicure and/or Pedicure done outdoors?2021-03-19T16:56:23-07:00

We can provide your Essential Mobile Nails appointment wherever everyone is most comfortable, whether that be inside or outside. As long as we have a covered patio, access to warm water, a flat surface, a power outlet and comfortable temperatures. At times it may be too cold or warm outside and depending on the polish you choose it may not cure properly. If the temperature is too hot or cold your Nail Specialist will ask to complete your service inside so that your polish cures properly.

Are you a Medical service?2022-03-15T17:09:47-07:00

Essential Nails is a beauty and nail health focused service, and our Nail Technicians are NOT equipped to provide medical nail care. If you are diabetic or require special nail care please consult your health professional. Our staff can not lift customers out of bed or lift their limbs to provide a manicure and/or pedicure service, we do not treat fungus or have the ability to cut thick nails. Please share at the time of your booking if you have any type of medical condition.

Do you treat fungal build up on toes/hands?2021-04-16T15:05:33-07:00

We are not a medical service and Do Not treat any type of fungal bacteria build up on toes or hands. Please consult your PCP and/or Podiatrist for any Medical concerns and treatment needed.

Can sun exposure, sunscreen and wearing dark clothing cause my light colored polish to fade or change color?2021-07-17T19:13:13-07:00

Yes, it is possible for sun exposure and not removing sunscreen from your hands after application to your body to cause your light colored polish to fade and/or change color. You may also notice light colored polish fade and/or change color when wearing dark colored clothing.

What is your Cancellation Fee?2024-07-14T15:38:00-07:00

We send a text reminder 48-hrs before your appt time. If you need to cancel, just reply to our text 24-hrs before your appt time to avoid a cancel fee. If you cancel within 24-hrs of your appt time a 50% cancel fee will be required in order to schedule your next appt. If you prefer not to pay your cancel fee, then we will not be able to offer you an appt in the future. *4% service tax for Credit Card transactions.

Do you offer Gift Cards?2024-07-14T09:51:10-07:00

Yes we offer Gift Cards for the following areas of AZ; Scottsdale, Biltmore, Arcadia, & Paradise Valley. To request a Gift Card please send us an email to info@essentialmobilenails.com sharing what balance you want to apply to your Gift Card, and how you’d like to pay: We accept Credit Cards for payment which have a 4% service fee. Gratuity is not included in gift card balance. *Gift Card purchases are non-refundable.

What if there is chipping or an issue with my service?2022-04-17T21:01:30-07:00

While we don’t anticipate this occurring, it may happen for a variety of reasons. If so, please contact Essential Nails within 48 hours of your completed service, providing photos of the current state of your nails. *We understand some customers may not be completely satisfied with their nails and would just prefer a refund. If that is the case depending on the circumstances we will be happy to consider a refund; however, if a refund is given we will not be able to schedule you an Essential Nails appt in the future.

Do you service Skilled Nursing, Hospice, Detox or Rehab facilities?2023-05-30T20:37:44-07:00

Yes, depending on your service location we do service Detox, Rehab, Hospice and Skilled Nursing facilities. A facility fee will be added to your service total.

Do you service Apartments or Condo’s?2023-05-30T20:39:28-07:00

Yes we do depending on your location. An apartment or condo fee is added to your service total.

Do you service Hotels or Resorts?2023-05-30T20:41:08-07:00

Yes we do depending on your service location. A Resort or Hotel fee is added to your service total.

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